FAQ

Select the product you wish to purchase and add it to your cart. Continue to checkout where you enter your delivery information and choose your preferred payment method. Once the order is completed you will receive an order confirmation by email.

Your order becomes binding once you receive an order confirmation email from Trust Care.

If your order has not yet been shipped, it may be possible to modify or cancel it. Please contact us as soon as possible at info@trustcare.se.

Please check your spam or junk folder. If you still cannot find it, contact us and we will resend your confirmation.

Trust Care currently ships to selected European markets including Sweden, Denmark, Finland, Netherlands, Belgium, Poland, Switzerland, Austria, France, Spain, Ireland and the United Kingdom.

Orders are typically delivered within 2–4 business days, depending on destination.

Shipping is free on orders above €75 (or the equivalent in your local currency).

Yes. Depending on packaging and product availability, orders may be shipped in separate parcels.

Once your order has been shipped you will receive a tracking link by email.

We accept several secure payment options including:

• American Express
• Apple Pay
• Google Pay
• Klarna
• Mastercard
• Visa
• Shop Pay
• UnionPay

Yes. Payments are processed through secure payment providers using encrypted payment systems.

When choosing a rollator it is important to consider where it will be used, your preferred handle height, weight of the rollator and how easy it is to transport.

Outdoor rollators are designed for stability and rougher terrain, while indoor rollators prioritize maneuverability in tighter spaces.

Indoor rollators are designed for smooth floors and tight spaces in the home. They are usually more compact and highly maneuverable.

Outdoor rollators are built for stability and durability on uneven surfaces such as gravel, cobblestones and paths.

Indoor rollators are primarily designed for indoor environments. While they may be used outdoors for short distances on smooth surfaces, they are not intended for rough terrain.

Yes. Outdoor rollators can generally be used indoors, but they may be slightly larger and less maneuverable in tight spaces compared to indoor models.

Most Trust Care rollators are approved for users up to 130 kg and are CE-certified.

Yes. Most models allow the handle height to be adjusted to suit the user’s height and walking posture.

Yes. Many models are designed to be lightweight and easy to fold, making them convenient to store or transport in a car.

Manuals, product sheets and service documents can be found on each product page under the Manuals section.

Regularly check that screws, brakes and wheels function properly. Keep the rollator clean and free from dirt or debris, especially after outdoor use.

It is recommended to check brakes, wheels and moving parts regularly to ensure safe operation.

Yes. Many parts such as wheels, brake components and accessories can be replaced. Please visit the Spare Parts section to find compatible parts for your model.

For service or repairs we recommend contacting an authorized TrustCare retailer or service partner.

Yes. TrustCare products include a two-year warranty from the date of purchase.

The warranty covers defects in materials or manufacturing.

The warranty does not cover normal wear and tear, misuse or damage caused by incorrect use.

Please contact info@trustcare.se and include proof of purchase and a description of the issue.

You can find spare parts in the Spare Parts section on our website by selecting your product model.

Many spare parts can be installed by the user. For more advanced repairs we recommend contacting a service partner.

TrustCare products are sold through authorized retailers worldwide. Visit the Retailers section on our website to find a store near you.

In certain markets TrustCare products are sold exclusively through authorized distributors or retailers.

You have 14 days to return a product, provided it is undamaged and in essentially unchanged condition. All accessories and printed materials must be included, the protective plastic must not have been removed, and the product must be in its original packaging.

If you notice that the product is damaged upon receipt, report it immediately to the postal pickup location where you collected the package. For other complaints, contact Trust Care directly for further information.