Terms & Conditions

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Terms & Conditions
Privacy Policy
Cookie Policy
Right Of Withdrawal
Terms & Conditions
Privacy Policy
Cookie Policy
Right Of Withdrawal

Privacy Policy

Updated: [2026-05-22]

This Privacy Policy explains how TrustCare collects, uses, stores, and protects personal data when you visit our website or make a purchase from us.

TrustCare is committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UK data protection legislation.

1. DATA CONTROLLER

Trust Care AB
Skrittgatan 8 B
213 77 Malmö, Sweden
Email: info@trustcare.se
Phone: +46 (0)40 15 61 20

2. PERSONAL DATA WE COLLECT

We collect personal data directly from you and automatically through your use of our website.

2.1 Information You Provide

This may include:

  • Name

  • Address

  • Email address

  • Phone number

  • Payment and billing details

  • Order history

  • Communication with customer support

  • Marketing preferences

2.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Device and browser information

  • Operating system

  • Referring URLs

  • Time and date of visits

  • Pages viewed and interactions

This information is collected using cookies and similar technologies.

3. PURPOSES OF PROCESSING

We process personal data for the following purposes:

  • Processing and fulfilling orders

  • Handling payments and refunds

  • Delivering products

  • Providing customer support

  • Managing returns and warranty claims

  • Preventing fraud and security incidents

  • Improving website functionality and user experience

  • Analysing website and marketing performance

  • Sending service-related communications

  • Sending marketing communications (with consent)

  • Complying with legal obligations

We only process personal data where it is necessary for these legitimate business purposes.

4. LEGAL BASIS FOR PROCESSING

We process personal data based on:

  • Performance of a contract (order fulfilment and service delivery)

  • Legal obligations (accounting, tax, consumer law)

  • Legitimate interests (fraud prevention, security, service improvement)

  • Consent (marketing and non-essential cookies)

5. MARKETING COMMUNICATIONS

If you consent, we may send you marketing communications via email and, where applicable, SMS.

You may withdraw your consent at any time by using the unsubscribe link in our messages or by contacting us.

Withdrawal of consent does not affect prior lawful processing.

6. SHARING OF PERSONAL DATA

We may share personal data only to the extent necessary to operate our business and provide our services.

6.1 Categories of Recipients

This may include:

  • E-commerce and hosting providers (e.g. Shopify)

  • Payment service providers

  • Logistics and fulfilment partners

  • ERP and warehouse management systems (e.g. Ongoing, Visma)

  • Email and communication tools (e.g. Shopify Email)

  • Analytics and advertising partners (e.g. Google, Meta)

  • IT and security providers

  • Customer support platforms

All partners process personal data under contractual obligations and in accordance with applicable data protection laws.

We do not sell personal data.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers are located outside the EU/EEA, including in the United States.

When personal data is transferred internationally, we use legally recognised safeguards, including:

  • Standard Contractual Clauses

  • Adequacy decisions

  • Other approved transfer mechanisms to ensure an adequate level of protection.

8. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Policy, including:

  • Order processing

  • Customer support

  • Accounting and legal compliance

  • Warranty and complaint handling

When data is no longer needed, it is securely deleted or anonymised.

9. YOUR RIGHTS

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Request restriction of processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact info@trustcare.se.

10. SECURITY MEASURES

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

11. COOKIES

We use cookies and similar technologies. Please refer to our Cookie Policy for further information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Material changes will be communicated via the Website and/or email.

13. CONTACT

For questions regarding this Privacy Policy, contact:

info@trustcare.se
+46 (0) 40 15 61 20